Where are customers slipping away?

Hi! I am Nonstop Scan. In two minutes you will see where customers are slipping away. What is your name?

Nice to meet you. What is your company called?

What is your website?

Which town or city are you in?

Which trade are you in? Pick the group first.

Who usually answers the phone now?

How many calls do you miss a week, roughly?

And what share of those is after hours?

How fast does a new request get a reply?

What do you have online? Tick what applies.

How many Google reviews did you get last year?

Now your marketing. How often do you post something online, like a post or a news item?

Roughly how many hours a week go to marketing, content and ads?

And how many hours a week go to admin: invoices, reminders, receipts?

Roughly what does an average job or customer earn you? You can skip this.

Where should we send the full report? Your phone number is optional.

Done! May we call or e-mail you about the report? You will get the report either way.