Your data. Your call.

Trust & security

• 01

  Honest about AI

  Every caller hears in the first sentence that they are talking to a digital assistant. You cannot switch that off.

• 02

  Database in Amsterdam

  Our database is in Amsterdam. The AI services we use for speech and language are listed among our sub-processors.

• 03

  Only your team

  Only your team sees your conversations. We only look at them when you approve a request: temporary, revocable, and every access is recorded.

• 04

  Kept for 90 days

  Conversations and messages are kept for 90 days by default, then the content is deleted automatically. You can set this yourself anywhere between 7 and 365 days. Audio is only recorded if you switch that on yourself.

• 05

  You approve

  At first you approve everything. After that, you choose for each task what can go out automatically; prices, discounts and complaints always go through you.

• 06

  Emergencies

  You define what is urgent and get an alert right away. If it recognises danger to life, fire, a gas smell or injury, it tells the caller to call 112. Nonstop Staff is not an emergency service: keep your own emergency line.

• 07

  Processor

  For your customers’ data, you are the controller and we are the processor. A data processing agreement comes with every contract.

• 08

  No tracking cookies

  This website uses no tracking cookies, no trackers and no ad pixels. Only our security supplier may set a functional security cookie.